Reddybook FAQs: Your Questions Answered
Welcome to the Reddybook Frequently Asked Questions (FAQs) section. Find quick answers to common queries about account registration, deposits, withdrawals, bonuses, game rules, and more. Need more help? Our 24/7 customer support team is always here to assist you.
Getting Started & Account Management
How do I create a Reddybook account and get my ID?
Visit our homepage and click “Sign Up” or “Register.” Follow the steps to submit your details and receive your unique Reddybook ID. Read more here.
What is a Reddybook ID?
It’s your unique login ID used for accessing your account and communicating with support.
I forgot my password. How can I reset it?
Click “Forgot Password?” on the login page. Enter your registered email or phone number to receive reset instructions.
Can I have multiple Reddybook accounts?
No. Each user is allowed only one account. Multiple accounts can lead to suspension.
Do I need to complete KYC?
Yes. KYC is required for withdrawals and ensures account security. Complete it from your account dashboard.
Deposits
What deposit methods are accepted?
UPI, Paytm, PhonePe, Google Pay, and Bank Transfer. Check your account’s deposit page for availability.
How long does it take for deposits to reflect?
Most are instant, especially through UPI and e-wallets. Bank transfers may take longer.
What are the deposit limits?
Limits vary by method. Check the ‘Deposit’ page in your account or visit the How to Deposit Money guide.
My deposit failed or didn’t reflect. What now?
Contact support with your transaction ID, amount, and screenshot.
Withdrawals
How do I withdraw winnings?
Go to the ‘Withdrawal’ section in your account, choose a method, enter the amount, and confirm. Complete KYC first. Learn more.
What are the withdrawal limits?
Limits vary by method and account level. VIP members may enjoy higher limits.
How long do withdrawals take?
Typically 2–24 hours post-approval. First-time withdrawals may take longer.
Why is my withdrawal pending or rejected?
Reasons may include incomplete KYC, unmet bonus wagering, or unverified payment methods. Contact support for details.
Bonuses & Promotions
How do I claim a bonus?
Claim it during deposit or from the ‘Promotions’ section. Follow the Bonus Terms.
What are wagering requirements?
It’s the number of times you must bet the bonus before withdrawal. A 10x requirement on a ₹1,000 bonus means wagering ₹10,000.
Can I use multiple bonuses at once?
Usually only one bonus can be active. Activating a new one may cancel the current bonus.
Do all games count equally toward wagering?
No. Slots usually count 100%, but table games and sports bets may count less or be excluded. Always check bonus T&Cs.
Gaming (Sportsbook & Casino)
What sports can I bet on?
Cricket (IPL), Football (EPL, ISL), Kabaddi (PKL), Tennis, Basketball, Esports, and more. Explore Sportsbook.
What casino games are offered?
Slots, Blackjack, Roulette, Baccarat, Teen Patti, Andar Bahar, and a Live Casino.
Are the games fair?
Yes. RNGs ensure fair results, and we follow a strict Fair Play Policy.
Can I play for free?
Some games have a demo mode. Look for the “Play for Fun” option on game tiles.
Security & Responsible Gaming
Is my data safe?
Yes. We use SSL encryption and strict security protocols to protect your information.
What are wagering requirements?
Yes. We offer tools like deposit limits, self-exclusion, and more. Learn more.
Can I use multiple bonuses at once?
Contact our support team immediately with all relevant details.
Technical Support
The game isn’t loading. What should I do?
Refresh the browser, clear cache/cookies, and check your internet connection. Contact support if the issue persists.
Is there a mobile app?
Yes. Download it from our Mobile App page.
What are the system requirements?
Reddybook works on all modern browsers and devices. Use an updated browser and stable internet.
Contact & Support
How can I contact support?
Our support team is available 24/7 via:
Live Chat on our website
WhatsApp: Message us at [Your WhatsApp Number]
Email: Send your query to [Your Support Email Address]
Visit our Contact Us page for details.
How do I raise a complaint?
Contact support with full details. We’ll guide you through our resolution process.
Still Need Help?
If your query wasn’t answered above, don’t worry—our support team is available 24/7 to help.